Chapter 20 developing a 21st
century organization
Question 1 Which of the following is a reason why businesses want to have
the appropriate levels of authentication, access control, and encryption?
Only authorized individuals can
access applications for which they are entitled.
Only authorized individuals can gain
access to the network.
Individuals cannot understand or
alter information while in transit.
All of the above
Question 2 Which of the following is one of the 21st century
organizational trends on the business side?
Uncertainty in terms of future
business scenarios and economic outlooks
Emphasis on strategic analysis for
cost reduction and productivity enhancement
Focus on improved business
resiliency via the application of enhanced security
All of the above
Question 3 Which of the following is one of the new series of business
success factors that are helping to determine marketplace winners?
Organization agility
A focus on core competencies
Instantaneous business response
All of the above
Question 4 IT infrastructure, security, e-business, and integrations are
the four primary information technology areas where organizations are focusing.
True
False
Question 5 Decisions in IT investments play critical role in business
success.
True
False
Question 6 Where is the position of IT infrastructure within the
organization?
Top
Middle
Bottom
Depends on the company as to the
position of the IT infrastructure
Question 7 What is a technique for identifying and tracking assets and
individuals via technologies such as RFID and smart cards?
Telematics
Electronic tagging
Mobile commerce
None of the above
Question 8 What uses active or passive tags in the form of chips or smart
labels?
Telematics
Radio frequency identification
Mobile commerce
Electronic tagging
Question 9 What is the ability to purchase goods and services through a
wireless Internet-enabled device?
Electronic tagging
Telematics
Mobile commerce
None of the above
Question 10 What is the blending of computers and wireless
telecommunications technologies with the goal of efficiently conveying
information over vast networks to improve business operations?
Telematics
Mobile commerce
Radio frequency identification
Electronic tagging
Question 11 The barriers to mobile employees adopting wireless communication
still largely outweigh the benefits.
True
False
Question 12 The IT infrastructure is the hardware, software, and
telecommunications equipment that, when combined, provide the underlying
foundation to support the organization's goals.
True
False
Question 13 Which of the following is not one of the primary information
technology areas where organizations are focusing?
Security
IT infrastructure
Integration
Database
Question 14 Which of the following is a benefit a business can receive by
deploying the latest in security technology?
Fewer disruptions to organizational
systems
Increased productivity of employees
Greater advances in administration
All of the above
Question 15 Which of the following was the original design for the Internet?
E-mail
Document exchange
Display of static content
All of the above
Question 16 Core business relationships and models are dramatically
changing, including shifts from which of the following?
Customer-centricity to
product-centricity
Mass customization to mass
production
The value in material things to the value of knowledge
and intelligence
All of the above
Question 17 Which company was the victim of a distributed denial-of-service
(DDoS) attack that forced the company to close operations and to eventually
transfer over 2,500 customers to a rival organization?
The Gap
Public Broadcasting Service
CloudNine Communications
Marks & Spencer
Question 18 Which of the following is the best security practice used today?
Virus protection
Network firewalls
User passwords
None of the above
Question 19 There reminds a sharp distinction between IT and business roles
in an organization.
True
False
Question 20 Which company is a leader in the transformation of the
broadcasting industry?
Cisco
UPS
PBS
Sony
