Ent Final review

        


        
Chapter 1 Review Questions
1) Which term refers to business processes that are not executed by a single group or function?
A) Silo Effect B) Cross-Functional
C) Functional Structure D) Enterprise Systems

2) Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process?
A) ERP Effect B) Silo Effect
C) Cross-Functional D) Functional Structure
3) Which system supports business process end to end?
A) Enterprise System B) Management System
C) Functional Structure D) Document System

4) Which of the following statements about business process is true?
A) They are executed across multiple functions
B) They are initiated by some type of trigger
C) They involve multiple steps
D) All of the above

5) Which term represents a set of tasks or activities that produce desired outcomes?
A) Business Process   B) Trigger
C) Outcome                D) None of the above

6) Which term refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw materials needed to make products?
A) Material Planning              B) Procurement Process
C) Production Process            D) Fulfillment Process

7) Which process involves the actual creation of the products?
A) Production Process            B) Material Planning
C) Procurement Process         D) Fulfillment Process

8) Which process uses historical data and sales forecasts to plan which materials will be procured and produced?
A) Material Planning              B) Procurement Process
C) Production Process            D) Fulfillment Process

9) Which process supports the design and development of products from the initial product idea stage through the discontinuation of the product?
A) Material Planning              B) Lifecycle Data Management
C) Production Process            D) Fulfillment Process

10) Which process tracks the financial impact of process steps with the goal of meeting legal reporting requirements?
A) Financial Accounting         B) Human Capital Management
C) Project Management          D) Management Accounting or Controlling

11)  Which process is used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes?

A) Human Capital Management         B) Project Management
C) Financial Accounting                     D) Management Accounting or Controlling

12) Which process focuses on people within an organization and includes functions such as recruiting, hiring, training, and benefits management?
A) Human Capital Management         B) Project Management
C) Financial Accounting                     D) Management Accounting or Controlling

13) What steps are involved in the accounting portion of the procurement process?
A) Receiving the materials and the invoice
B) Creating and sending the purchase order
C) Creating the purchase requisition and receiving the materials
D) Receiving the invoice and sending payment

14) What is the first step of the production process?
A) Authorize Production        B) Request Production
C) Create Product                   D) Issue Raw Materials

15) What is the final step of the procurement process?
A) Invoice                   B) Purchase Requisition
C) Purchase Order      D) Payment

16) What function does the warehouse perform in the fulfillment process?
A) Prepares and sends the shipment to the customer
B) Communicates data related to the order to other parts of the organization
C) Tracks the order
D) Notifies the customer

17)___ is concerned with matching the demand for materials in the organization with the supply.
A) Business Planning              B) The Silo Effect
C) Project Management          D) Material Planning

18) Which of the following is concerned with the storage and movement of materials
A) Business Planning              B) Silo Effect
C) Material Planning               D) Inventory and warehouse management

19)___ enables an organization to optimize its product development process, from design to
A) Business Planning              B) Lifecycle Data Management
C) Project Management          D) Material Planning

20) Which of the following are steps within a generic business process of an organization
A) Payment                B) Trigger
C) Shipment                D) Outcome

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
21) The most common organizational structure within modern organizations is the functional structure. TRUE/FALSE
22) Losing sight of the big picture is commonly referred to as the silo effect. TRUE/FALSE
23) Systems that support end-to-end processes are called business processes. TRUE/FALSE.
24) An enterprise system is a set of tasks or activities that produce desired outcomes. TRUE/FALSE.
25) Without the various steps of the business process, a company can’t successfully bill customers and ship products. TRUE/FALSE
26) The lifecycle data management (design) process supports the design and development of products from the initial product idea stage through the discontinuation of the product. TRUE/FALSE
27) The material planning process is used to maintain internal assets such as machinery and to delivery after-sales customer services such as repairs. TRUE/FALSE.
28) The fulfillment process (sell) consists of all the steps involved in selling and delivering the products to the organization’s customers. TRUE/FALSE
29) The financial accounting process focuses on internal reporting to manage costs and revenues. TRUE/FALSE.
30) The procurement process includes all of the tasks involved in acquiring needed materials. TRUE/FALSE
31) Within the production process, the issuing of raw materials takes place in the warehouse. TRUE/FALSE
32) The purpose of material planning is to match supply with demand. TRUE/FALSE
33) Insufficient supply results in a situation called “stock out". TRUE/FALSE
34) Common reports of financial accounting include income statement, profit and loss, and balance sheet. TRUE/FALSE
35) Management accounting helps an organization track costs and revenues to assess its profitability. TRUE/FALSE


Chapter 2

        1.
Which term relates to the technical capabilities that allow systems to connect with one another through standardized interfaces called Web services?

a.     Enterprise Resource Planning
b.     Supply Chain Management
c.     Architecture
d.     Service-Oriented Architecture
e.     None of the above


        2.

Which term refers to the technical structure of the software, how users interact with the software, and how the software is physically managed on computer hardware?


a.     Architecture
b.     Supply Chain Management
c.     Enterprise Resource Planning
d.     Service Oriented Architecture
e.     None of the above




        3.
Which system connects a company’s ERP system to those of its customers?

a.     Application Platform
b.     Customer Relationship Management (CRM)
c.     Enterprise Solution
d.     Product Lifecycle Management (PLM)
e.     None of the above


        4.
Which of the following systems helps companies administer the processes of research, design, and product management?

a.     Application Platform
b.     Customer Relationship Management (CRM)
c.     Enterprise Solution
d.     Product Lifecycle Management (PLM)
e.     None of the above


        5.
Which program is the “operating system” for an entire company’s business processes?

a.     Microsoft Vista
b.     Linux
c.     SAP NetWeaver
d.     SAP Prolific
e.     None of the above


        6.
The highest organizational level in SAP ERP is the

a.     Vendor
b.     Client
c.     Material Master
d.     Plant
e.     None of the above


        7.
Which of the following is (are) used to represent the structure of an enterprise?

a.     Organizational Data
b.     Project Management
c.     Client
d.     Plant
e.     Lifecycle Data Management


        8.
Which of the following terms refers to an organizational element that performs multiple functions and is relevant to several processes?

a.     Warehouse
b.     Procurement
c.     Plant
d.     Fulfillment
e.     Lifecycle Data Management


        9.
How many company codes can a plant belong to?

a.     One
b.     Two
c.     Three
d.     Any Number


      10.
Which of the following master data is used in numerous processes?

a.     Material Master
b.     Plant
c.     Company Code
d.     Customer Master
e.     Vendor Master



      11.
Materials that are created by the production process from other materials are referred to as
a.     Finished Goods (FERT)
b.     Semi-finished Goods (HALB)
c.     Trading Goods (HAWA)
d.     Raw Materials
e.     None of the above


      12.
What type of materials is purchased from a vendor?

a.     Trading Goods
b.     Finished Goods (FERT)
c.     Semi-finished Goods (HALB)
d.     Material Types
e.     None of the above


      13.
Materials that are purchased from an external source (a vendor) and used in the
production process are known as  ______________

a.     Finished Goods (FERT)
b.     Semi-finished Goods (HALB)
c.     Trading Goods (HAWA)
d.     Raw Materials
e.     None of the above




      14.
____________reflect(s) the consequences of executing process steps.  

a.     Material Groups
b.     Organizational Data
c.     Transaction Data
d.     Project Management
e.     None of the above



      15.
Which term is generally used to describe the ways that users can view and analyze data to help them make decisions and complete their tasks?

a.     Reporting
b.     Evaluating
c.     Characteristics
d.     Period Definition
e.     Online Analytic Processing (OLAP)



      16.
Which of the following is (are) used to capture specified transaction data in an aggregated and summarized form that enables users to analyze the data as needed.

a.     Reporting
b.     Evaluating
c.     Information Structures
d.     Period Definition
e.     Online Analytic Processing (OLAP)


      17.
Which of the following identify tasks that are scheduled to be completed in a process?

a.     Online Lists
b.     Parameters
c.     Information Structures
d.     Work Lists
e.     Period definitions


Multiple Answer Questions


      18.
A three-tier architecture includes which of the following components?

a)     Operating system layer
b)     Data layer
c)     Presentation layer
d)     Application layer
e)     Network layer


      19.
Which of the following SAP systems are used to support inter-company processes? (2 correct answers)

a.     SAP ERP
b.     SAP SCM
c.     SAP CRM
d.     SAP BI
e.     SAP Net Weaver

      20.
Which of the following are examples of master data in SAP?

a.     Client
b.     Customer
c.     Purchasing Organization
d.     Vendor
e.     Plant

      21.
A plant can be used to represent which of the following?

a.     A factory
b.     A storage facility (warehouse, DC)
c.     An office
d.     A legal entity
e.     A company vehicle

      22.
Material master data are grouped based on:

a.     Process
b.     Material type
c.     Company Code
d.     Organizational Element
e.     Key segments


      23.
Which of the following are examples of work lists?

a.     Picking list
b.     Billing due list
c.     List of customers
d.     Delivery due list
e.     List of documents



True-False Questions


      24.
The architecture of an enterprise system refers to the technical structure of the software, how users interact with the software, and how the software is physically managed on computer hardware.


      25.
The three layers of the “three-tier client-server architecture” are the presentation layer, windows layer, and data layer. F


      26.

When you access the Internet, your browser is the presentation layer. T



      27.

Scalability is the ability of the hardware and software to support a greater number of users easily over time. T



      28.

Service-oriented architecture (SOA) is the fundamental concept behind systems connecting through standardized interfaces called Web services. T



      29.
Enterprise resource planning (ERP) focuses on the internal operations of an organization. T


      30.

Inter-company processes take place within a single company. F



      31.
Customer relationship management (CRM) systems connect a company’s ERP system to its accounting software system.

      32.
Supply chain management (SCM) systems help companies execute the processes of research, design, and product management.


      33.
Current versions of the SAP business suite can’t run on SAP Net Weaver. F

      34.
SAP Net Weaver is the “operating system” for an entire company’s business processes. T

      35.
Organizational data are used to represent the structure of an enterprise. T

      36.
A company code is the highest organizational level in SAP ERP. F

      37.
A client represents each company within an enterprise. F

      38.
Material master are organizational elements that performs multiple functions and is relevant to several processes.  F


      39.
A plant can be a factory, a warehouse, a regional distribution center, or a service center. T


      40.
The material master includes a large amount of data because it is used in numerous processes. T
          

      41.
The four most common material types are raw materials, semifinished goods, finished goods, and exported goods. F

      42.
Raw materials (ROH) are purchased from an external source a vendor and used in the production process.  T

      43.
Trading goods (HAWA) are resold to customers after they have been modified by the company. F


      44.
The online transaction processing (OLTP) system is designed to capture and store detailed organizational data. F

      45.
Work lists identify tasks that are scheduled to be completed in a process. T







Chapter 3 Review Questions

1) _ _____ is concerned with recording the financial impacts of business processes as they are executed.
A) Financial accounting (Fl)  B) Controlling (CO)
 C) Bank ledger accounting D) N one of the above

2) Which of the following is a key process in financial accounting?
A) Sales order processing         B) Accounts receivable accounting
 C) Credit management                     D) Income verification

3) Which process is used to manage money owed by customers for goods and services purchased from the company?
A) Accounts receivable accounting     B) Fixed asset accounting
 C) Bank ledger accounting                D) All of the above

4) _ _______ are internal divisions of an enterprise that are used to define areas of responsibility or to meet the external reporting requirements of an enterprise segment.
A) Cost centers              B) Business area
C) Depreciation areas      D) Sub- ledgers

5) Which term refers to an ordered listing of accounts that comprise a company's general ledger?
A) General ledger                    B) Balance sheet
C) Chart of accounts (COA)     D) Bank ledger


6) Which term represents what a company owns, such as cash, inventory of materials, and buildings?
A) Liabilities          B) Equity     C) Assets    D) Revenues

7) Which term represents what a company owes to others, including money owed to vendors and loans from financial institutions?
A) Liabilities          B) Equity     C) Assets    D) Revenues

8) Which term represents the monies a company earns by selling its products and services?
A) Liabilities          B) Equity     C) Assets   D) Revenues

9) Which term represents the costs associated with creating and selling products and services?
A) Assets    B) Expenses         C) Liabilities          D) Equity

10) Which element is a part of the typical company code data in general ledger account?
A) Tax- related data        B) Field status groups
C) Line item display        D) All of the above

11) Which term is a general ledger account that consolidates data from a group of related sub- ledger accounts?
A) Sub- ledger               B) Reconciliation account
C) Line item display        D) None of the above

12) Which of the following is used to implement multiple ledgers and use each ledger for different purposes?
A) Financial accounting document      B) Subsidiary ledger
C) Sub- ledger                                 D) Parallel accounting

13) Which type of asset has a physical form?
A) Master asset     B) Tangible asset   C) Informal asset D) Intangible asset

14) Which type of asset has a non- physical form?
A) Intangible asset B) Master asset    C) Tangible asset   D) Informal asset

15) Which of the following is used to report data needed to meet legal and regulatory requirements?
A) Assets B) Equity C) Tangible document            D) Financial statement

16) Which of the following is not a mode of acquiring an asset for a company?
A) Acquiring internally via the production process
B) Acquire from a vendor using the purchasing process
C) Acquire from a vendor without using the purchasing process
D) Selling equipment

17) All of the following are transaction types that occur during the life of an asset except
A) Acquisition       B) Depreciation     C) Allocation         D) Retirement

18) Balance sheet accounts are grouped into which of the following categories?
A) Revenue           B) Assets     C) Liabilities          D) Equity

19) An organization can possess which of the following types of assets?
A) Tangible           B) Intangible         C) Financial          D) Economic

20) Tangible assets can include which of the following?
A) Computers B) Bonds C) Production Machinery         D) Real Estate

21) W hat is true about a business area?
A) It is a internal division of an enterprise    
B) It helps management monitor performance
C) It is used for external reporting
D) It is associated with one company code

22) Which of the following are types of chart of accounts?
A) Operative COA          B) Country specific COA
C) Active COA               D) Group COA

23) What does the COA data include?
A) Client segment           B) Storage location segment
C) Plant segment            D) Company code segment

24) Which attributes are present in the FI document items?
A) Amount           B) Posting key      C) Document type          D) Currency

25) Which attributes are present in the FI document header?
A) Document type                   B) Posting date      C) Currency         D) Amount

26) When does a credit take place?
A) When assets and expenses decrease
B) When assets and expenses increase
C) When revenue and liabilities decrease
D) When revenue and liabilities increase

TRUE/FALSE. Write ʹTʹ if the statement is true and ʹFʹ if the statement is false.
 27) Accounting processes are broadly divided into two main categories: Financial accounting and management accounting
Answer: True False

28) Financial accounting (FI) is concerned with recording the financial impacts of business processes as they executed.
Answer: True False

29) Management Accounting (CO) is intended primarily for audiences outside the organization.
Answer: True False

30) The general ledger is used to record the financial impacts of business process steps.
Answer: True False

31) A chart of accounts (COA) is an ordered listing of accounts that comprise a companyʹ s general ledger.
Answer: True False

32) Liabilities are what the company owns, such as cash, land, and buildings.
Answer: True False

33) Account currency determines the currency in which all the transactions are recorded.
Answer: True False

34) An increase in an asset account or an expense account results in a credit posting.
Answer: True False

35) An increase in revenue or liability results in a debit posting.
Answer: True False
36) Accounts payable accounting is concerned with vendors. 36) ______
Answer: True False

37) Accounts receivable accounting is concerned with customers.
Answer: True False

38) Intangible assets are physical items such as buildings, machinery, and computers.
Answer: True False

39) Tangible assets are non- physical items such as trademarks and patents.
Answer: True False

40) Reporting within financial accounting is divided into two categories: generating financial statements and displaying account information.

Answer: True False


Which one of the following is not a type of organizational data that is utilized in the procurement process?

a.     Client
b.     Company Code
c.     Storage Location
d.     Purchasing Organization
e.     Manufacturing Plant
                                         
        2.







What is a storage location?

a.     The place where raw materials are received
b.     The place within a plant where materials are kept until they are needed
c.     The place where materials are collected for staging and inspection
d.     The place within a plant where machines are installed for production purposes
e.     The place within a plant where finished goods are kept for sale
        3.
A purchasing organization is involved in all of the following operations except

a.     Negotiating contracts and agreements
b.     Negotiating pricing with vendors
c.     Evaluating and identifying vendors
d.     Determining storage locations within the plant
                            
        4.
Which one of the following is not a model of the purchasing organization?

a.    Enterprise level
b.    Company level
c.    Client level
d.    Plant level
e.     Cross-plant
                               
        5.
Within the plant-level purchasing organization, also known as a plant-specific purchasing Organization,

a.     Each plant has its own purchasing organization
b.     One purchasing organization is responsible for multiple plants
c.     Only one purchasing organization for all plants
d.     One purchasing organization is responsible for all company codes in the enterprise
e.     Two or more purchasing organizations are responsible for each plant                            


        6.
Which one of the following is not one of the data types that are relevant to the purchasing process?

a.     Material master
b.     Vendor master
c.     Sales master
d.     Purchasing info records
e.     Conditions
                              
        7.
The key data in the purchasing view of the material master are
a.     The purchasing organization, the goods receipt processing time, and the delivery tolerances
b.     The purchasing group, the goods receipt processing time, and the delivery tolerances
c.     The purchasing group, the invoice, and the delivery tolerances
d.     The purchasing group, the material master, and the delivery tolerances
e.     The price, the storage location, and the delivery date
                               
        8.
Data in the vendor master are grouped into which three segments?

a.     General data, storage data, and purchasing data
b.     General data, storage data, and inventory data
c.     Storage data, accounting data, and purchasing data
d.     Storage data, accounting data, and pricing data
e.     General data, accounting data, and purchasing data
                                
        9.
General data in a vendor master contain all of the following except:

a.     Name
b.     Address
c.     Communication
d.     Payment terms and methods
e.     Search term

      10.
Which of the following is an intersection or combination of material data and vendor data?
a.     Condition type
b.     Purchasing info record
c.     Stock transfer
d.     Third-party order
e.     Search term
                             
      11.
Which item category would you use to have your vendor ship goods directly to your customer?
a.     Consignment
b.     Third-party
c.     Stock transfer
d.     Standard
e.     Transfer posting
                            



      12.
A FI document includes a header and an items section.  Which of the following data are
included in the items section?

a.     Document number
b.     Account
c.     Storage location
d.     Document date
e.     Document currency

      13.
Which of the following statements about a plant is not true?

a.     A plant can be assigned to more than one company code
b.     A company code can have more than one plant
c.     A plant is a key organizational element in purchasing
d.     A plant can be assigned to only one company code
e.     A plant must have at least one storage area

      14.
Which of the following goods movements need not involve a physical movement of materials?

a.     Goods receipt
b.     Goods issue
c.     Stock transfer
d.     Transfer posting
e.     None of the above (all involve physical movement of materials)

      15.
Which element of the requirements determination process involves creating the requisition?

a.     Data
b.     Task
c.     Trigger
d.     Outcomes
e.     None of the above

      16.
A company can use which of the following to select a vendor from a list of potential suppliers?

a.     Source list
b.     Company code
c.     Vendor master
d.     Material master
e.     None of the above
                            
      17.
Which element of a purchase order includes communicating with the vendor?

a.     Trigger
b.     Data
c.     Task
d.     Outcome
e.     None of the above
                          
      18.
Which item is included in the header of a purchase order?

a.     Order quantity
b.     Vendor
c.     Delivery date
d.     Price
e.     None of the above

      19.
SAP can utilize which of the following media to communicate with a vendor?

a.     Web services
b.     EDI
c.     Fax
d.     Print
e.     All of the above
                            


      20.
Which element of the payment step includes selecting a bank?

a.     Trigger
b.     Data
c.     Outcome
d.     Task
e.     None of the above

      21.
Which of the following facilitates the integration between vendor master data and financial
accounting?

a.     Vendor account number
b.     Reconciliation account
c.     Accounts payable number
d.     Material number
e.     Accounts receivable number
                           

      22.
Which of the following are organizational elements in purchasing?

a.     Shipping point
b.     Company code
c.     Vendors
d.     Materials
e.     Plant
                            
      23.
Which of the following statements about storage locations are true?

a.     A storage location must be assigned to a plant
b.     A storage location can be assigned to more than one plant
c.     A client can have more than one storage location
d.     A plant can have more than one storage location
e.     A storage location can hold only materials with a stock status of unrestricted use


      24.
Which of the following are organizational elements in purchasing?

a.     Sales organization
b.     Purchasing area
c.     Plant
d.     Vendor
e.     Storage location
                              
      25.
Which of the following are master data that are related to the purchasing process?

a.     Material master
b.     Vendor master
c.     Vendor info records
d.     Purchasing organization
e.     Customer master
                            
      26.
Which of the following are methods of valuing materials?

a.     Actual price
b.     Standard price
c.     Purchasing price
d.     Moving (average) price
e.     Selling price
                           


      27.
Which of the following data categories are included in a purchasing info record?

a.     Freight
b.     Discounts
c.     Material number
d.     Vendor address
e.     Texts


      28.
Which of the following organizational data are required when creating a purchase
requisition?

a.     Sales organization
b.     Company code
c.     Storage location
d.     Purchasing organization
e.     Purchasing group


      29.
Storage locations are places within a plant were materials are kept until they are needed.
Answer:                               T

      30.
There can only be one storage location within a plant.
Answer:                               F

      31.
Typically, there are three models of purchasing organizations: enterprise-level, company-level, and plant-level.
Answer:                               T

      32.
The enterpriselevel purchasing organization is also known as the crosscompany code purchasing organization.
Answer:                               T

      33.
The company-level purchasing organization is the most centralized model.
Answer:                               F

      34.
The enterprise-level purchasing organization is the most centralized model.
Answer:                               T

      35.
A plant can belong to more than one company code.
Answer:                               F

      36.
The most decentralized model of purchasing organizations is the plantspecific purchasing organization.
Answer:                               T

      37.
A purchasing organization is an individual or a group of individuals who are responsible for purchasing activities for a material or group of materials.
Answer:                               F

      38.
Vendor master data include the data needed to conduct business with a vendor and to execute transactions related to the procurement process.
Answer:                               T


      39.
Different material types have different required material views.
Answer:                               T


      40.
Material master data can be defined differently for different organizational levels.
Answer:                               T

      41.
A purchasing info record is an intersection or combination of material and accounting data.
Answer:                               F


      42.
Item categories in a purchase order determine the process steps used to procure materials.
Answer:                               T

      43.
Consumable materials are acquired to be used within an organization.
Answer:                               T


      44.
A plant-to-plant movement of goods does not generate an accounting document.
Answer:                               F


      45.

A stock transfer does not involve a change in storage location.

Answer:                               F

      46.

A transfer posting does not generate a material document.

Answer:                               F

      47.
The material master is updated after the goods receipt step of the procurement process has been completed.
Answer:                               T

      48.
Invoice verification authorizes payment of the invoice to the vendor.
Answer:                               T



Chapter 5 Review Questions

1) Which of the following key organizational elements are unique to the fulfillment process?
A) Sales area               B) Credit control area
C) Shipping point       D) Plant

2) Which of the following are the typical distribution channels? 2) _______
A) Wholesale              B) Sales area                C) Online                    D) Retail

3) A sales area is a unique combination of which of the following elements? 3) _______
A) Sales organization              B) Distribution channel
C) Division                             D) Client

4) Which of the following can serve as an example of a plant? 4) _______
A) A manufacturing facility                B) An office building
C) A storage facility                           D) A distribution channel

5) Material master data are grouped into views. Which of the following views are used in fulfillment?
A) Basic data                          B) Client data
C) Sales organization data       D) Sales plant data

6) The three segments into which the data in the customer master are divided are
A) Financial accounting data   B) Sales area data
C) General data                       D) Basic data

7) What are the partner functions that customers can play in the fulfillment process?
A) Sold- to party        B) Bill- to party
C) Ship- to party        D) Payer

8) Organizational data in a sales order include which of the following? 8) _______
A) Client                     B) Company code
C) Sales area                D) Purchasing organization

9) All of the following are key organizational elements in the fulfillment process except
A) Warehouse B) Client C) Company code D) plant

10) Which one of the following combinations of organizational elements is included in the definition of a sales area?
A) Sales organization, distribution channel, division
B) Sales organization, company code, division
C) Client, distribution channel, division
D) Client, plant, division

11) I n the fulfillment process, a plant is 11) _____
A) A facility from which the company delivers products and services to its customers
B) A storage area
C) A manufacturing facility only
D) A facility from which the company provides after- sales support

12) Which master data do companies use to determine the prices of their products?
A) Pricing conditions B) Price comparison
C) Selling price D) Wholesale price

13) Which action triggers sales order processing in the fulfillment process? 13) _____
A) Delivery of goods to the customer B) Receipt of a customer purchase order
C) Receipt of goods from a vendor D) Picking goods for shipment

14) What is the final step in the fulfillment process? 14) _____
A) Delivery of goods to the customer B) Receipt of goods from a vendor
C) Receipt of a customer purchase order D) Picking goods for shipment

15) Which one of the following represents the correct order of process steps for the fulfillment process?
A) Sales order processing, pre- sales activity, inventory sourcing, shipping, billing, payment
B) Sales order processing, pre- sales activity, inventory sourcing, billing, payment
C) Pre- sales activity, sales order processing, inventory sourcing, shipping, billing, payment
D) P re- sales activity, sales order processing, shipping, billing, inventory sourcing, payment

16) Which of the following types of data is NOT included in a quotation in the fulfillment process?
A) Vendor master B) Customer master
C) Material master D) P ricing conditions

17) Which of the following organizational levels is NOT relevant to the fulfillment process?
A) Purchasing organization B) S hipping point
C) Storage location D) S ales area

18) Which of the following organizational level is associated with a company ʹ s product line? 18) _____
A) Sales organization              B) Sales area
C) Distribution channel          D) Division

19) Which of the following organizational levels is associated with the method used to distribute materials to a customer?
A) Distribution channel B) S ales organization
C) Division D) S ales group

20) Which of the following statements regarding customer master data is NOT true?
A) They contain data that are needed to make postings in FI
B) They are valid for a specific sales are
C) They include data that are needed to make postings in CO
D) They include data that are stored at the client level.

21) Which of the following is NOT a key step in the fulfillment process? 21) _____
A) S ales order processing      B) Shipping
C) P re- sales activity                         D) Invoice verification

22) P re- sales activity includes all of the following except 22) _____
A) Customer inquiries            B) Quotations
C) Customer purchase orders             D) M ailing campaigns

23) Which reporting options does SAP ERP system support? 23) _____
A) Online lists B) Work lists C) Analytics D) All of the above

TRUE/FALSE. Write ʹTʹ if the statement is true and ʹFʹ if the statement is false.
 24) Organizational element essential to the fulfillment process include client, company code, sales are, and plant. TRUE/FALSE

25) A company code is divided into several sales organizations, each of which is responsible for the sale and distribution of goods and services for a particular geographical area.    TRUE/FALSE

26) A sales organization is responsible for negotiating terms and conditions of sales for a particular market.         TRUE/FALSE

27) A company code must have at least two sales organizations. TRUE/FALSE

28) A distribution channel is the means by which a company delivers its goods and services to its customers.      TRUE/FALSE

29) A sales organization must have at least two divisions TRUE/FALSE

30) A sales area can be assigned to only one company code. TRUE/FALSE

31) A shipping point is a location in a plant at which inbound deliveries are received. TRUE/FALSE

32) In the case of products, a plant is typically an office building. TRUE/FALSE

33) A plant must have at least one shipping point, which must be physically located in that plant.           TRUE/FALSE

34) Customer master data include data needed to conduct business with customers and to execute transactions that are related specifically to the fulfillment process. TRUE/FALSE

35) A customer- material information record is comprised of master data specific to one customer and one material.        TRUE/FALSE

36) Pre- sales activity is often triggered by a communication from a customer such as a purchase order.    TRUE/FALSE

37) An inquiry is a request for information regarding a potential order that the customer places with the company.          TRUE/FALSE

38) T he final step in the fulfillment process is the receipt of payment from the customer. TRUE/FALSE

39) Customer master data are used in the fulfillment process for generating an invoice for materials or services.    TRUE/FALSE

40) The fulfillment process acts as a stand- alone process and cannot be integrated with other processes within an organization. TRUE/FALSE

41) A sales area can be assigned to multiple company codes. TRUE/FALSE

42) A distribution channel can be assigned to multiple company codes. TRUE/FALSE

43) A distribution channel can be assigned to multiple sales areas. TRUE/FALSE

44) A sales area can have many distribution channels. TRUE/FALSE


45) Distribution channels can be used to differentiate between wholesale, retail, and Internet sales strategies.       TRUE/FALSE

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