Chapter 9
Enabling the Organization --Decision Making
Question 1 Which
of the following is not a reason for the growth of decision-making information
systems?
People need to analyze large amounts of information
People must make decisions quickly
People
no longer have to worry about protecting the corporate asset of organizational
information
People must apply sophisticated analysis techniques to make
good decisions
Question 2 What
can a model accomplish?
Calculate risks
Understand uncertainty
Manipulate time
All of
the above
Question 3 Which
of the following is a quantitative model typically used by a DSS?
Sensitivity analysis
What-if analysis
Goal-seeking analysis
All of
the above
Question 4 What
is the study of the impact that changes in one (or more) parts of the model
have on other parts of the model?
Sensitivity
analysis
What-if analysis
Goal-seeking analysis
Drill-down
Question 5 What
finds the inputs necessary to achieve a goal, such as a desired level of
output?
Goal-seeking
analysis
Drill-down
What-if analysis
Sensitivity analysis
Question 6 Which
company offers a strategic business information service using artificial
intelligence that enables organizations to track the product offering, pricing
policies, and promotions of online competitors?
Verizon Communications
BostonCoach
Burlington Northern and Santa Fe Railroad
RivalWatch
Question 7 What
checks the impact of a change in an assumption on the proposed solution?
Sensitivity analysis
Drill-down
Goal-seeking analysis
What-if
analysis
Question 8 What
enables users to get details, and details of details of information?
Consolidation
Drill-down
Digital dashboards
Slice-and-dice
Question 9 Which
of the following is NOT a form of Articficial Intelligence?
Expert Systems
Neural Networks
Fuzzy
Agents
Genetic Algorithms
Question 10 The
ultimate goal of AI is the ability to build a system that can mimic human
intelligence.
True
False
Question 11 Sensitivity
analysis, what-if analysis, and market basket analysis are the three
quantitative models typically used by a DSS.
True
False
Question 12 Consolidation,
drill-down, and slice-and-dice are the three most common capabilities offered
in an EIS.
True
False
Question 13 A
shopping bot is one of the simplest examples of an intelligent agent.
True
False
Question 14 An
executive information system is a specialized DSS that supports senior level
executives within the organization.
True
False
Question 15 A
Decision Support System typically relies on external sources of information
while an Executive Information System does not.
True
False
Question 16 What is
consolidation?
Enables users to get details, and details of details, of
information
Finds the inputs necessary to achieve a goal such as a
desired level of output
Involves
the aggregation of information and features simple roll-ups to complex
groupings of interrelated information
The ability to look at information from different
perspectives
Question 17 What is
drill-down capability?
The ability to look at information from different
perspectives
Finds the inputs necessary to achieve a goal such as a
desired level of output
Enables
users to get details, and details of details, of information
Involves the aggregation of information and features simple
roll-ups to complex groupings of interrelated information
Question 18 What is
slice-and-dice capability?
Enables users to get details, and details of details, of
information
The
ability to look at information from different perspectives
Finds the inputs necessary to achieve a goal such as a
desired level of output
Involves the aggregation of information and features simple
roll-ups to complex groupings of interrelated information
Question 19 What
integrates information from multiple components and tailors the information to
individual preferences?
Drill-down
Digital
dashboards
What-if analysis
Sensitivity analysis
Question 20 What
are various commercial applications of artificial intelligence?
Digital dashboard
Sensitivity analysis
Intelligent
system
Drill-down
Question 21 What is
a category of AI that attempts to emulate the way the human brain works?
Neural
network
Artificial intelligence
Expert systems
Intelligent system
Question 22 Which
of the following is the most commonly used form of AI in the business arena?
Expert
system
Artificial intelligence
Intelligent system
Neural network
Question 23 What is
a special-purpose knowledge-based information system that accomplishes specific
tasks on behalf of its users?
Intelligent
agent
Neural network
Intelligent systems
Artificial intelligence
Question 24 What is
an artificial intelligence system that mimics the evolutionary,
survival-of-the-fittest process to generate increasingly better solutions to a
problem?
Genetic
algorithm
Artificial intelligence
Neural network
Intelligent system
Question 25 Which
of the following represents the top-down (executives to analysts)
organizational levels of information technology systems?
TPS, DSS, EIS
DSS, TPS, EIS
EIS,
DSS, TPS
None of the above, it varies from organization to
organization
Question 26 Which
of the following is an incorrect enterprise view of information technology?
Processes are analytical for executives and transactional
for analysts
Granularity is coarse for executives and fine for analysts
Processing
is OLTP for executives and OLAP for analysts
None of the above
Question 27 Which
of the following is a type of transaction processing system?
Manufacturing
Transportation
Order-entry
Sales
Question 28 Which
company has "The Wall of Shaygan", which is a digital dashboard that
tracks 100-plus IT systems on a single screen?
RivalWatch
Verizon
Communications
BostonCoach
Burlington Northern and Santa Fe Railroad
Business Plug-In B14 Systems Development
Question 1 Which
evaluation criteria is an organization using that prioritizes its projects by
giving priority to those projects that are in line with the organization's
strategic goals and objectives?
Strategic analysis
Strategic
alignment
Strategic availability
All of the above
Question 2 What
verifies that all units of code work together and the total system satisfies
all of its functional and operational requirements?
Regression testing
Unit testing
Integration testing
Application
testing
Question 3 Which
of the following highlights how to use the system?
User
documentation
UAT
COTS
GUI
Question 4 What
is phased implementation?
Discarding the old system completely and immediately start
to use the new system
Implementing
the new system in phases until it is evident that the new system performs
correctly and then implementing the remaining phases of the new system
Having only a small group of people use the new system until
it is evident that the new system performs correctly and then adding the
remaining people to the new system
Using both the old and new systems until it is evident that
the new system performs correctly
Question 5 What
is an economic feasibility study?
Assesses the likelihood that all potential time frames and
completion dates will be met
Examines all potential legal and contractual ramifications
of the proposed system
Determines the organization's ability to build and integrate
the proposed system
Identifies
the financial benefits and costs associated with the systems development
project
Question 6 What
is the first step in the SDLC?
Testing
Analysis
Design
Planning
Question 7 What
is process modeling?
Illustrates the movement of information between external
entities and the processes and data stores within the system
Software suites that automate systems analysis, design, and
development
Involves
graphically representing the processes that capture, manipulate, store, and
distribute information between a system and its environment
None of the above
Question 8 Which
of the following is not a key factor an organization should consider when
contemplating the buy vs. build decision?
Time to market
Availability of corporate resources
Availability
of CASE tools
Corporate core competencies
Question 9 What
is the system users' actual signatures indicating they approve all of the
business requirements?
Sign-off
Technical architecture
JAD session
Requirements definition document
Question 10 What is
one of the most common reasons why systems development projects fail?
Unclear
or missing business requirements
Lack of JAD sessions
Purchasing COTS
All of the above
Question 11 Which
of the following is not performed during the implementation phase?
Determine implementation method
Provide training for the system users
Write detailed user documentation
Write
detailed business requirements
Question 12 Which
of the following is not a type of feasibility study?
Technical feasibility study
Operational feasibility study
Critical
success factor feasibility study
Legal and contractual feasibility study
Question 13 In
which phase is it most expensive to make a system change?
Design
Development
Testing
Planning
Question 14 What is
a schedule feasibility study?
Identifies the financial benefits and costs associated with
the systems development project
Assesses
the likelihood that all potential time frames and completion dates will be met
Examines all potential legal and contractual ramifications
of the proposed system
Determines the organization's ability to build and integrate
the proposed system
Question 15 What
represents the detailed set of knowledge worker requests that the system must
meet in order to be successful?
JAD session
Business
requirements
Sign-off
None of the above
Question 16 What is
the second step in the SDLC?
Analysis
Planning
Testing
Design
Question 17 What is
COTS?
Software suites that automate systems analysis, design, and
development
Involves graphically representing the processes that
capture, manipulate, store, and distribute information between a system and its
environment
A
software package or solution that is purchased to support one or more business
functions and information systems
Illustrates the movement of information between external
entities and the processes and data stores within the system
Question 18 Which
type of maintenance makes changes to enhance the system, which improves such
things as processing performance and usability?
Corrective maintenance
Perfective
maintenance
Adaptive maintenance
Preventive maintenance
Question 19 What is
the ability to model the information system screens for an entire system using
icons, buttons, menus, and submenus?
ERD
Data models
Process models
GUI
screen design
Question 20 Which
phase takes all of the detailed design documents from the design phase and
transforming them into the actual system?
Development
phase
Analysis phase
Testing phase
Design phase
Question 21 Which
of the following is a performed by a CCB?
Responsible
for approving or rejecting all change requests
A group of people who respond to internal system user
questions
Includes a collection of procedures to document a change
request and define the steps necessary to consider the change based on the expected
impact of the change
Making changes to repair system defects
Question 22 Which
of the following is NOT a phase in the SDLC?
Planning
Development
Testing
RFP
Question 23 Which
of the following is not a common type of test performed during system testing?
User Acceptance Testing
Adaptive
testing
Regression testing
Unit testing
Question 24 What
contains the final set of business requirements, prioritized in order of
business importance?
JAD session
Business requirement
Requirements
definition document
Technical architecture
Question 25 What
represents a session where employees meet, sometimes for several days, to
define or review the business requirements for the system?
Business requirement
Sign-off
Requirements definition document
JAD
session
Question 26 What
type of training is set in a classroom-type environment and lead by an
instructor?
Online training
Workshop
training
Help desk
None of the above
Question 27 Which
phase describes the desired features and operations of the system including
screen layouts, business rules, process diagrams, pseudo code, and other
documentation?
Analysis phase
Design
phase
Testing phase
Development phase
Question 28 What
are the detailed steps the system must perform along with the expected results
of each step?
Technical architecture
JAD
Test
conditions
COTS
Question 29 What is
parallel implementation?
Having only a small group of people use the new system until
it is evident that the new system performs correctly and then adding the
remaining people to the new system
Discarding the old system completely and immediately start
to use the new system
Implementing the new system in phases until it is evident
that the new system performs correctly and then implementing the remaining
phases of the new system
Using
both the old and new systems until it is evident that the new system performs
correctly
Question 30 What is
a feasibility study?
Determines the amount and types of resources required to
complete the project and determine if the organization has these resources
available
A factor that is critical to an organization's success
Determine the number of individuals, amount of time, and
technical difficulty of the project
Determines
if the proposed solution is feasible and achievable from a financial,
technical, and organizational standpoint
Question 31 Provide
training for the system users typically occurs during the testing phase.
True
False
Question 32 The
assess project feasibility activity typically occurs during the analysis phase.
True
False
Question 33 Parallel
implementation uses both the old and new systems until it is evident that the
new system performs correctly.
True
False
Question 34 Testing
is the fourth phase in the SDLC.
True
False
Question 35 Designing
the IT infrastructure typically occurs during the design phase.
True
False
Business Plug-In 15 Project Management
What are project objectives?
Defines the work that must be completed to deliver a product
with the specified features and functions
Products, services, or processes that are not specifically a
part of the project
Quantifiable
criteria that must be met for the project to be considered a success
Any measurable, tangible, verifiable outcome, result or item
that is produced to complete a project or part of a project
Question 2 Which
of the following is not a technique for choosing strategic projects?
Categorize projects
Focus on organizational goals
Develop
a project plan
Perform a financial analysis
Question 3 What
are project assumptions?
Quantifiable criteria that must be met for the project to be
considered a success
Factors
that are considered to be true, real, or certain without proof or demonstration
A document issued by the project initiator or sponsor that
formally authorizes the existence of a project and provides the project manager
with the authority to apply organizational resources to project activities
Specific factors that can limit options
Question 4 Risk
management is the process of proactive and ongoing identification, analysis,
and response to risk factors.
True
False
Question 5 What
type of chart typically displays the critical path?
Gantt chart
PERT
chart
All of the above
None of the above
Question 6 Who
are individuals and organizations actively involved in the project or whose
interests might be affected as a result of project execution or project
completion?
Project manager
Project
stakeholders
Executive sponsor
All of the above
Question 7 An
organization must identify what it wants to do and how it is going to do it.
What does the "how" part of this question focus on?
Analysis
of project risks
Expected results of the project
Justification of the project
Definition of the project
Question 8 Which
of the following is not a guideline for effectively dealing with change
management?
Institute change management policies
Stop
change
Seek change
Anticipate change
Question 9 What
is the logical relationship that exists between the project tasks, or between a
project task and a milestone?
Resource
Task
Activity
Dependency
Question 10 Who is
the person or group who provides the financial resources for the project?
Project manager
Project stakeholders
Executive
sponsor
All of the above
Question 11 The M
in the SMART criteria for successful objective creation stands for manageable.
True
False
Question 12 An
organization must identify what it wants to do and how it is going to do it.
What does the "what" part of this question focus on?
Justification of the project
Definition of the project
Expected results of the project
All of
the above
Question 13 What is
the most important part of the project plan?
Gantt chart
Specification
Communication
None of the above
Question 14 What
are project constraints?
A document issued by the project initiator or sponsor that
formally authorizes the existence of a project and provides the project manager
with the authority to apply organizational resources to project activities
Quantifiable criteria that must be met for the project to be
considered a success
Factors that are considered to be true, real, or certain
without proof or demonstration
Specific
factors that can limit options
Question 15 Project
stakeholders are individuals and organizations actively involved in the project
or whose interests might be affected as a result of project execution of
project completion.
True
False
Question 16 Which
of the following is not a characteristic of a well-defined project plan?
Appropriate to the project's size
Prepared
by the project manager
Easy to read
Communicated to all key participants
Question 17 What is
project scope?
Quantifiable criteria that must be met for the project to be
considered a success
Products, services, or processes that are not specifically a
part of the project
Defines
the work that must be completed to deliver a product with the specified
features and functions
Any measurable, tangible, verifiable outcome, result or item
that is produced to complete a project or part of a project
Question 18 What is
a project charter?
Quantifiable criteria that must be met for the project to be
considered a success
A
document issued by the project initiator or sponsor that formally authorizes
the existence of a project and provides the project manager with the authority
to apply organizational resources to project activities
Factors that are considered to be true, real, or certain
without proof or demonstration
Specific factors that can limit options
Question 19 In a
Gantt chart tasks are listed __________ and the project's timeframe is listed
____________.
Horizontally, horizontally
Horizontally, vertically
Vertically,
horizontally
Vertically, Vertically
Question 20 What is
a graphical network model that depicts a project's tasks and the relationships
between those tasks?
Gantt chart
PERT
chart
Dependency
All of the above
Question 21 What is
a simple bar chart that depicts project tasks against a calendar?
Gantt
chart
PERT chart
Dependency
All of the above
Question 22 A
project plan should include a "kill switch" or a trigger that enables
a project manager to close the project prior to completion.
True
False
Question 23 What do
SMART criteria for successful objective creation include?
Specific, measurable, accurate, real, time valued
Specific, metrics, agreed upon, real, time valued
Specific, metrics, agreed upon, realistic, time framed
Specific,
measurable, agreed upon, realistic, time framed
Question 24 A
project is an ongoing endeavor undertaken to create a unique product or
service.
True
False
Question 25 What is
the critical path?
The path between tasks to the projects finish that passes
through all critical components of a project plan
The path from start to finish that passes through all the
tasks that are critical to completing the project in the shortest amount of
time
The
path from start to finish that passes through all the tasks that are critical
to completing the project in the longest amount of time
The path from resource to task that passes through all
critical components of a project plan
Chapter 18 Managing Organizational Project
What is the application of knowledge, skills, tools, and
techniques to project activities to meet project requirements?
Project deliverable
Project
PMO
Project
management
Question 2 Poor
planning is the most significant reason for projects failing.
True
False
Question 3 Which
of the following is a characteristic of a successful project?
Delivered on time
Delivered within budget
Meets the business's requirements
All of
the above
Question 4 The
PMI develops procedures and concepts necessary to support the profession of
project management. Which of the following is not one of the three areas it
focuses on?
The content and structure of the profession's body of
knowledge (standards)
Change
in business goals during project planning (management)
The distinguishing characteristics of a practicing
professional (ethics)
Recognition of professional attainment (accreditation)
Question 5 What
is a project?
Any measurable, tangible, verifiable outcome, result, or
item that is produced to complete a project or part of a project
temporary endeavor undertaken to
create a unique product, service, or result
Represents key dates when a certain group of activities must
be performed
The application of knowledge, skills, tools, and techniques
to project activities in order to meet or exceed stakeholder needs and
expectations from a project
Question 6 What
is a project milestone?
Represent
key dates when a certain group of activities must be performed.
An internal department that oversees all organizational
projects.
An individual who is an expert in project planning and
management, defines and develops the project plan, and tracks the plan to
ensure the project is completed on time and on budget.
Measurable, tangible, verifiable outcome, result, or item
that is produced to complete a project or part of a project.
Question 7 The
triple constraint includes time, cost, and quality.
True
False
Question 8 The
project manager is an individual who is an expert in project planning and
management, defines and develops the project plan, and tracks the plan to
ensure the project is completed on time and on budget.
True
False
Question 9 What
are project deliverables?
The application of knowledge, skills, tools, and techniques to
project activities in order to meet or exceed stakeholder needs and
expectations from a project
Any
measurable, tangible, verifiable outcome, result, or item that is produced to
complete a project or part of a project
Represent key dates when a certain group of activities must
be performed
A temporary endeavor undertaken to create a unique product
or service
Question 10 What is
any measurable, tangible, verifiable coutcome, result or tiem that is produced
to complete a project or part of a project?
Project
deliverable
Project management
Project
None of the above
Question 11 The
project management role has several responsibilities in the area of scope.
Which of the following represent these areas for scope?
Communication,
requirements, changes
Expectations, resources, technology choices
Quality, methodology
None of the above
Question 12 The
project management role has several responsibilities in the area of cost. Which
of the following represent these areas for cost?
Communication, requirements, changes
Expectations,
resources, technology choices
Quality, methodology
None of the above
Question 13 Most of
the $1 trillion invested in IT projects worlwide through 2010 will be wasted
due to failed projects.
True
False
Question 14 Most
business managers are also good project managers.
True
False
Question 15 The
project management role has several responsibilities in the area of time. Which
of the following represent these areas for time?
Communication, requirements, changes
Expectations, resources, technology choices
Quality,
methodology
None of the above
Question 16 What is
a project management office (PMO)?
An individual who is an expert in project planning and
management, defines and develops the project plan, and tracks the plan to
ensure the project is completed on time and on budget.
Measurable, tangible, verifiable outcome, result, or item
that is produced to complete a project or part of a project.
Represent key dates when a certain group of activities must
be performed.
An
internal department that oversees all organizational projects.
Question 17 An
insignifcant number of IT projects are considered failures.
True
False
Question 18 What is
the number one reason that IT projects fall behind schedule or fail?
Change in business goals during the project
Lack of support from business management
Change in technology during the project
Poor
planning or poor project management
Question 19 The
project management institute develops procedures and concepts necessary to
support the profession of project management.
True
False
Question 20 Which
organization develops procedures and concepts necessary to support the
profession of project management?
Project Milestone Institute
Project
Management Institute
Project Management Office
None of the above
Question 21 Which
of the following is NOT a strategy for successful project management?
Manage project risk
Develop a solid project plan
Plan for change
Keep your
resume updated
Question 22 What
are the three primary variables (or triple constraints) in any project?
Time, cost, quality
Time, cost, expense
Time, expense, requirements
Time,
cost, scope
Question 23 What is
an internal department that oversees all organizational projects?
Project Milestone Institute
Project Management Institute
Project
Management Office
All of the above
Question 24 What is
a temporary endeavor undertaken to create a unique product, service, or result?
Project
Project deliverable
Project management
PMO
Question 25 What is
a project manager?
Any measurable, tangible, verifiable outcome, result, or
item that is produced to complete a project or part of a project
An
individual who is an expert in project planning and management
Represents key dates when a certain group of activities must
be performed
The application of knowledge, skills, tools, and techniques
to project activities in order to meet or exceed stakeholder needs and
expectations from a project
