Question 1 Product differentiation occurs when a company develops
completely different products than its competition is offering.
Chapter 20 developing a 21stcentury organization
True
False
Question 2 Buyer power, supplier power, threat of substitute products or services,
threat of new entrants, and rivalry among existing competitors are all included
in Porter's Five Forces Model.
True
False
Question 3 A supply chain consists of all parties involved, directly or
indirectly, in the procurement of a product or raw material.
True
False
Question 4 Which of the following forces is commonly reduced through the
use of a loyalty program?
Buyer power
Threat of new entrants
Rivalry among existing competitors
Supplier power
Question 5 Which part of the value chain acquires raw materials and
manufactures, delivers, markets, sells, and provides after-sales services?
Primary value activities
Secondary value activities
Support value activities
None of the above
Question 6 Value chain analysis is a highly useful tool in that it provides
hard and fast numbers for evaluating the activities that add value to products
and services.
True
False
Question 7 If supplier power is high, how can the supplier directly
influence the industry? Charging higher prices
Limiting quality or services
Shifting costs to industry
participants
All of the above
Question 8 Which part of the value chain deals with the firm's
infrastructure, human resource management, technology development, and
procurement?
Primary value activities
Secondary value activities
Support value activities
None of the above
Question 9 What is a competitive advantage?
A product that an organization's
customers place a lesser value on than similar offerings from a competitor
A product or service that an
organization's customers value more highly than similar offerings from a
supplier
A product or service that an organization's customers
place a greater value on than similar offerings from a competitorofferings from
a supplier
A service that an organization's
customers place a lesser value on than similar offerings from a supplier
Question 10 All of the following are part of the four basic components of
supply chain management, except:
Supply chain customers
Supply chain logistics
Supply chain strategy
Supply chain partners
Question 11 Which of the following is not a valid way a CRM system can
collect information?
Accounting system
Customer's personal computer
Inventory system
Order fulfillment system
Question 12 Supply chain management involves the management of information
flows between and among stages in a supply chain to maximize total supply chain
effectiveness and profitability.
True
False
Question 13 Supply chain management is a standardized set of activities that
accomplish a specific task.
True
False
Question 14 Which of the following defines supply chain strategy?
The schedule for production
activities including testing, packaging, and preparation for delivery
The strategy for managing all the resources required to
meet customer demand for all products and services
The product delivery processes and
elements including orders, warehouses, carriers, defective product returns, and
invoicing
The partners chosen to deliver
finished products, raw materials, and services including pricing, delivery, and
payment processes along with partner relationship monitoring metrics
Question 15 Enterprise resource planning systems integrate all departments
and functions throughout an organization into a single IT system.
True
False
Question 16 Which of the following is an organizational result from an
effective and efficient supply chain management system?
Decrease the power of its buyers
Create entry barriers thereby
reducing the threat of new entrants
Increase efficiencies while seeking
a competitive advantage through cost leadership
All of the above
Question 17 Which of the following defines supply chain operation?
The schedule for production activities including testing,
packaging, and preparation for delivery
The partners chosen to deliver
finished products, raw materials, and services including pricing, delivery, and
payment processes along with partner relationship monitoring metrics
The strategy for managing all the
resources required to meet customer demand for all products and services
The product delivery processes and
elements including orders, warehouses, carriers, defective product returns, and
invoicing
Question 18 Information is data converted into a meaningful and useful
context.
True
False
Question 19 What is a general name for the business function and academic
discipline covering the application of people, technologies, and
procedures—collectively called information systems—to solve business problems?
Technology's role in business
Information Technology
Management Information Systems
Technology's impact on business
Question 20 Functional areas of a business are independent and do not need
to reply on each other for information.
True
False
Question 21 Almost all organizations today have an internal IT department,
often called Information Technology (IT), Information Systems (IS), or Management
Information Systems (MIS).
True
False
Question 22 What is data that has been converted into meaningful and useful
context?
Business intelligence
Information technology
Information systems
Information
Question 23 What did Thomas Friedman believe happened to the world because
of the unplanned cascade of technological and social shifts?
The world became bigger
The world became more sophisticated
The world became flat
The world became larger
Question 24 Which of the following represents the order of priority for the
three primary organizational key resources?
People, information, information technology
Information, information technology,
people
Information, people, information
technology
Information technology, people,
information
Question 25 Which of the following is not one of Thomas Friedman's 10 forces
that flattened the world?
Netscape IPO
Fall of the Berlin wall
Microsoft IPO
Wireless
Question 26 The customer service function has received the greatest benefit
from information technology.
True
False
Question 27 Break-even analysis determines the number of years to recoup the
cost of an initiative based on the projected annual net cash flow.
True
False
Question 28 Which country ranked first in terms of egovernment efficiency?
United States
Denmark
Canada
Australia
Question 29 Efficiency focuses on the extent to which an organization is
using its resources in an optimal way.
True
False
Question 30 Which of the following is not a typical CRM metric?
Inventory metrics
Sales metrics
Marketing metrics
Service metrics
Question 31 What types of security must an organization offer its customers
when it provides them with the ability to purchase products over the Internet?
Encryption and SSL
SSL and HTTP
Encryption and HTTP
All of the above
Question 32 According to Peter Drucker, what are managers who do the right
things addressing?
Effectiveness
Customer Metrics
Both efficiency and effectiveness
Efficiency
Question 33 Canada is ranked first in terms of egovernment efficiency IT
metrics.
True
False
Question 34 What is a management system, in addition to a measurement
system, that enables organizations to clarify their vision and strategy and
translate them into action?
Porter's Five Forces
The balanced scorecard
Porter's Three Generic Strategies
The balanced cycle time
Question 35 What are the principles and standards that guide our behavior
toward other people?
Ethics
Pirated software
Intellectual property
Copyright
Question 36 The chief security officer is responsible for ensuring the
ethical and legal use of information within an organization.
True
False
Question 37 What is a broad term encompassing the protection of information
from accidental or intentional misuse by persons inside or outside an
organization?
Privacy
Information security
Ethics
Copyright
Question 38 The chief technology officer is responsible for ensuring the
throughput, speed, accuracy, availability, and reliability of an organization's
information technology.
True
False
Question 39 Who is responsible for ensuring the security of IT systems and
developing strategies and IT safeguards against attacks from hackers and
viruses?
CIO
CPO
CSO
CTO
Question 40 Broad functions of a CIO include all of the following, except:
Ensuring that the strategic vision
of IT is in line with the strategic vision of the organization
Building and maintaining strong customer processes
Building and maintaining strong
executive relationships
Ensuring the delivery of all IT
projects, on time and within budget
Question 41 Which issue concerns CIOs the most?
Enhancing customer satisfaction
Building new applications
Outsourcing hosting
Technology evaluation
Question 42 The most important skills for an IT excutive are technical
knowledge and proficiency.
True
False
Question 43 What tracks and communicates changes in the shareholder's
earnings?
Statement of cash flows
Statement of owner's equity
Income statement
Balance sheet
Question 44 What is a hybrid entity that has the legal protections of a
corporation and the ability to be taxed (one time) as a partnership?
Limited proprietorship
Limited liability corporation
Limited partnership
Limited shareholder
Question 45 A net gain occurs when businesses sell products or services for
less then they cost to produce.
True
False
Question 46 What involves analyzing business operations for internal
decision making and does not have to follow any rules issued by
standard-setting bodies such as GAAP?
Bookkeeping
Financial accounting
Accounting
Managerial accounting
Question 47 Partnership agreements typically include all of the following,
except:
Expectations for sharing profits and
losses
Shareholder's expectations for a successful business
Methods for conflict resolution
Partner's salary requirements
Question 48 What is an asset?
Refers to the amount earned
resulting from the delivery or manufacture of a product or from the rendering
of a service
Anything owned that has value or earning power
Refers to the costs incurred in
operating and maintaining a business
A distribution of earnings to
shareholders
Question 49 Human resources management includes the policies, plans, and
procedures for the effective management of employees ('human resources').
True
False
Question 50 For profit corporations primarily focus on making money and all
profits and losses are shared by the business owners.
True
False
XXXXXXX
Info Systems Mid-Term exam
Question 1 The uniqueness characteristic of high-quality information
ensures that all the values are correct.
True
False
Question 2 What are the different types of information?
Levels, forms, granularities
Levels, formats, granularities
Data, formats, granularities
Levels, forms, data
Question 3 What encompasses all of the information contained within a
single business process or unit of work, and its primary purpose is to support
the performing of daily operational tasks?
Analytical information
Transactional information
Quality
Timeliness
Question 4 Which of the following represents the different information
levels?
Detail, summary, aggregate
Document, presentation, spreadsheet,
database
Individual, department, enterprise
None of the above
Question 5 The completeness characteristic of high-quality information
ensures that there are no missing data values.
True
False
Question 6 What is one of the biggest pitfalls associated with real-time
information?
It is only available in aggregate
levels of granularity.
It rarely changes
It continually changes.
It is only available to high-level
executives due to the expense.
Question 7 Which of the following represents the different information
formats?
Individual, department, enterprise
Detail, summary, aggregate
Document, presentation, spreadsheet, database
None of the above
Question 8 Which of the following is a characteristic of information?
Type (Transactional &
Analytical)
Timeliness
Quality
All of the above
Question 9 Timely information must be up-to-the-second to be accurate.
True
False
Question 10 Which of the following represents the different information
granularities?
Detail, summary, aggregate
Document, presentation, spreadsheet,
database
Individual, department, enterprise
None of the above
Question 11 What encompasses all organizational information and its primary
purpose is to support the performing of managerial analysis tasks?
Quality
Analytical information
Timeliness
Transactional information
Question 12 Reports for each sales person, product, and part are examples of
detail or fine information granularities.
True
False
Question 13 Which form of BI uses the time frame of days to weeks to months?
Operational BI
Tactical BI
Strategic BI
All of the above
Question 14 What is time-series information?
Analyzes checkout scanner
information
Time-stamped information collected at a particular
frequency
Reveals the degree to which
variables are related
All of the above
Question 15 Which form of BI has managers and analysts as its primary users?
Operational BI
Tactical BI
Strategic BI
All of the above
Question 16 Quantifiable benefits, indirectly quantifiable benefits,
unpredictable benefits, and intangible benefits are the four primary categories
of BI benefits.
True
False
Question 17 Which type of BI benefits are the results of discoveries made by
creative users?
Intangible benefits
Quantifiable benefits
Indirectly quantifiable benefits
Unpredictable benefits
Question 18 What types of BI decisions include forecasting levels of bad
loans and fraudulent credit card use, credit card spending by new customers,
and which kinds of customers will best respond to new loan offers?
Operations management BI decisions
Insurance BI decisions
Banking BI decisions
Retail and sales BI decisions
Question 19 The three forms of BI include operational, tactical, and
value-added.
True
False
Question 20 Improving the quality of business decisions has a direct impact
on costs and revenue.
True
False
Question 21 Data is a strategic asset for a business and if the asset is not
used the business is wasting resources.
True
False
Question 22 What is a technique used to divide an information set into
mutually exclusive groups such that the members of each group are as close
together as possible to one another and the different groups are as far apart
as possible?
Market basket analysis
Intelligent agent
Association detection
Cluster analysis
Question 23 What is the primary problem most organizations face today
concerning information?
Business intelligence rich,
information rich
Data rich, information poor
Data poor, information rich
Business intelligence poor,
information rich
Question 24 What are forecasts?
Predictions made on the basis of time-series information
Time-stamped information collected
at a particular frequency
Reveals the degree to which
variables are related
All of the above
Question 25 Which type of BI achieves long-term organizational goals?
Operational BI
Tactical BI
Strategic BI
All of the above
Question 26 All of the following are advantages of database-stored
information, except:
Increased information integrity
Increased flexibility
Increased information redundancy
Increased performance
Question 27 What are the rules that help ensure the quality of information?
Relational integrity constraints
Information integrity
Integrity constraints
Business-critical integrity
constraints
Question 28 Why do relational databases use primary keys and foreign keys?
To create logical relationships
To create a database
To create physical relationships
All of the above
Question 29 Ideally, an organization only wants to build forward
integrations.
True
False
Question 30 In the relational database model, what is a person, place,
thing, transaction, or event about which information is stored?
Physical view
Logical view
Entity
Attribute
Question 31 Relational integrity constraints are rules that enforce basic
and fundamental information-based constraints.
True
False
Question 32 A central repository does not allow information to be integrated
across multiple systems.
True
False
Question 33 A data-driven website is an interactive website kept constantly
updated and relevant to the needs of its customers through the use of a
database.
True
False
Question 34 What is a foreign key?
A field (or group of fields) that
uniquely identifies a given attribute in a table
A field (or group of fields) that
uniquely identifies a given entity in a table
A primary key of one table that appears as an attribute
in another table and acts to provide a logical relationship among the two
tables
Characteristics or properties of an
entity
Question 35 What is a primary key?
A field (or group of fields) that
uniquely identifies a given attribute in a table
Characteristics or properties of an
entity
A primary key of one table that
appears as an attribute in another table and acts to provide a logical
relationship among the two tables
A field (or group of fields) that uniquely identifies a
given entity in a table
Question 36 In the relational database model, what are characteristics or
properties of an entity?
Physical view
Logical view
Attribute
Entity
Question 37 What is an interactive website kept constantly updated and relevant
to the needs of its customers through the use of a database?
Data-driven website
Customer-driven database
Customer-driven website
Data-driven database
Question 38 Business intelligence (BI) refers to applications and
technologies that are used to gather, provide access to, and analyze data and
information to support decision-making efforts.
True
False
Question 39 What is the primary purpose of a data warehouse?
To aggregate information throughout an organization into
a single repository in such a way that employees can make decisions and
undertake business analysis activities.
To disaggregate information
throughout an organization into a single repository in such a way that
employees can make decisions and undertake business analysis activities.
To disaggregate information
throughout an organization into multiple repositories in such a way that
employees can make decisions and undertake business analysis activities.
To aggregate information throughout
an organization into multiple repositories in such a way that employees can
make decisions and undertake business analysis activities.
Question 40 Which of the following is one of the principle BI enablers?
Technology, people, and customer
culture
Technology, people, and corporate culture
Technology, processes, and corporate
culture
Technology, processes, and customer
culture
Question 41 What is data mining?
The common term for the
representation of multidimensional information
The process of analyzing data to extract information not
offered by the raw data alone
A particular attribute of
information
Uses a variety of techniques to find
patterns and relationships in large volumes of information and infer rules from
them that predict future behavior and guide decision making
Question 42 Which of the following statements is true?
The more complete and accurate an organization wants to
get its information, the more it costs
The more complete an organization
wants to get its information, the less it costs
The less accurate an organization
wants to get its information, the more it costs
The more accurate an organization
wants to get its information, the less it costs
Question 43 With careful planning, 100% complete and accurate information is
possible.
True
False
Question 44 Information cleansing or scrubbing is the process that weeds out
and fixes or discards inconsistent, incorrect, or incomplete information.
True
False
Question 45 When does information cleansing occur in the data warehouse?
On the information, once it is in
the data warehouse
During the ETL process
During the ETL process and once it is in the data
warehouse
During the ETL process and before it
is in the data warehouse
Question 46 The primary purpose of a data warehouse is to perform
transactional processes.
True
False
Question 47 What is a dimension?
A particular single repository.
A particular entity of information.
A particular relational database.
A particular attribute of information.
Question 48 A relational database contains information in a series of two-dimensional
tables. How is data contained in a data warehouse and data mart?
Information is multidimensional,
meaning it contains a single layer data in a table format.
Information is two-dimensional,
meaning it contains layers of columns and rows.
Information is multidimensional, meaning it contains
layers of columns and rows.
Information is two-dimensional,
meaning it contains a single layer data in a table format.
Question 49 Achieving perfect information is almost impossible. The more
complete and accurate an organization wants its information to be, the more it
costs. Which two variables are used to determine the trade-off for perfect
information?
Accuracy versus complexity
Accessibility versus complexity
Accuracy versus completeness
Accessibility versus completeness
Question 50 A dimension is a particular attribute of information. Each layer
in a data warehouse or data mart represents information according to an
additional dimension. What is the common term for the representation of
multidimensional information?
Table
Block
Cube
All of the above
XXX
Question 1 What are the three primary variables (or triple constraints)
in any project?
Time, expense, requirements
Time, cost, expense
Time, cost, quality
Time, cost, scope
Question 2 The project management institute develops procedures and
concepts necessary to support the profession of project management.
True
False
Question 3 What is any measurable, tangible, verifiable coutcome, result
or tiem that is produced to complete a project or part of a project?
Project deliverable
Project management
Project
None of the above
Question 4 What is an internal department that oversees all
organizational projects?
Project Milestone Institute
Project Management Institute
Project Management Office
All of the above
Question 5 What is a project?
Represents key dates when a certain
group of activities must be performed
The application of knowledge,
skills, tools, and techniques to project activities in order to meet or exceed
stakeholder needs and expectations from a project
Any measurable, tangible, verifiable
outcome, result, or item that is produced to complete a project or part of a
project
temporary endeavor undertaken to create a unique product,
service, or result
Question 6 What is a temporary endeavor undertaken to create a unique
product, service, or result?
Project deliverable
PMO
Project management
Project
Question 7 What are project deliverables?
A temporary endeavor undertaken to
create a unique product or service
Represent key dates when a certain
group of activities must be performed
The application of knowledge,
skills, tools, and techniques to project activities in order to meet or exceed
stakeholder needs and expectations from a project
Any measurable, tangible, verifiable outcome, result, or
item that is produced to complete a project or part of a project
Question 8 What is a project milestone?
Represent key dates when a certain group of activities
must be performed.
An individual who is an expert in
project planning and management, defines and develops the project plan, and
tracks the plan to ensure the project is completed on time and on budget.
Measurable, tangible, verifiable
outcome, result, or item that is produced to complete a project or part of a
project.
An internal department that oversees
all organizational projects.
Question 9 Most business managers are also good project managers.
True
False
Question 10 What is the number one reason that IT projects fall behind
schedule or fail?
Change in business goals during the
project
Poor planning or poor project management
Lack of support from business
management
Change in technology during the
project
Question 11 What is the critical path?
The path from resource to task that
passes through all critical components of a project plan
The path from start to finish that passes through all the
tasks that are critical to completing the project in the shortest amount of
time
The path between tasks to the
projects finish that passes through all critical components of a project plan
The path from start to finish that
passes through all the tasks that are critical to completing the project in the
longest amount of time
Question 12 What is the logical relationship that exists between the project
tasks, or between a project task and a milestone?
Task
Dependency
Activity
Resource
Question 13 A project plan should include a "kill switch" or a
trigger that enables a project manager to close the project prior to
completion.
True
False
Question 14 A project is an ongoing endeavor undertaken to create a unique
product or service.
True
False
Question 15 What do SMART criteria for successful objective creation
include?
Specific, metrics, agreed upon,
realistic, time framed
Specific, measurable, accurate,
real, time valued
Specific, metrics, agreed upon,
real, time valued
Specific, measurable, agreed upon, realistic, time framed
Question 16 Which of the following is not a characteristic of a well-defined
project plan?
Easy to read
Communicated to all key participants
Prepared by the project manager
Appropriate to the project's size
Question 17 What is the most important part of the project plan?
Gantt chart
Specification
Communication
None of the above
Question 18 What is a simple bar chart that depicts project tasks against a
calendar?
Gantt chart
PERT chart
Dependency
All of the above
Question 19 Who are individuals and organizations actively involved in the
project or whose interests might be affected as a result of project execution
or project completion?
Project manager
Project stakeholders
Executive sponsor
All of the above
Question 20 What is a graphical network model that depicts a project's tasks
and the relationships between those tasks?
Gantt chart
PERT chart
Dependency
All of the above
Question 21 Which of the following is the most commonly used form of AI in
the business arena?
Neural network
Expert system
Intelligent system
Artificial intelligence
Question 22 What is a category of AI that attempts to emulate the way the
human brain works?
Artificial intelligence
Intelligent system
Expert systems
Neural network
Question 23 Which of the following is not a reason for the growth of
decision-making information systems?
People need to analyze large amounts
of information
People no longer have to worry about protecting the
corporate asset of organizational information
People must make decisions quickly
People must apply sophisticated
analysis techniques to make good decisions
Question 24 Which of the following is a quantitative model typically used by
a DSS?
Sensitivity analysis
What-if analysis
Goal-seeking analysis
All of the above
Question 25 An executive information system is a specialized DSS that
supports senior level executives within the organization.
True
False
Question 26 What is slice-and-dice capability?
Involves the aggregation of
information and features simple roll-ups to complex groupings of interrelated
information
The ability to look at information from different
perspectives
Finds the inputs necessary to
achieve a goal such as a desired level of output
Enables users to get details, and
details of details, of information
Question 27 What is a special-purpose knowledge-based information system
that accomplishes specific tasks on behalf of its users?
Intelligent systems
Neural network
Intelligent agent
Artificial intelligence
Question 28 What is consolidation?
Enables users to get details, and
details of details, of information
Finds the inputs necessary to
achieve a goal such as a desired level of output
Involves the aggregation of information and features
simple roll-ups to complex groupings of interrelated information
The ability to look at information
from different perspectives
Question 29 A Decision Support System typically relies on external soruces
of information while an Executive Information System does not.
True
False
Question 30 What integrates information from multiple components and tailors
the information to individual preferences?
What-if analysis
Digital dashboards
Drill-down
Sensitivity analysis
Question 31 Consolidation, drill-down, and slice-and-dice are the three most
common capabilities offered in an EIS.
True
False
Question 32 What can a model accomplish?
Calculate risks
Understand uncertainty
Manipulate time
All of the above
Question 33 What is drill-down capability?
The ability to look at information
from different perspectives
Enables users to get details, and details of details, of
information
Finds the inputs necessary to
achieve a goal such as a desired level of output
Involves the aggregation of
information and features simple roll-ups to complex groupings of interrelated
information
Question 34 A shopping bot is one of the simplest examples of an intelligent
agent.
True
False
Question 35 The ultimate goal of AI is the ability to build a system that
can mimic human intelligence.
True
False
Question 36 Parallel implementation uses both the old and new systems until
it is evident that the new system performs correctly.
True
False
Question 37 Which of the following is not performed during the
implementation phase?
Provide training for the system
users
Write detailed user documentation
Write detailed business requirements
Determine implementation method
Question 38 What is COTS?
Illustrates the movement of
information between external entities and the processes and data stores within
the system
Involves graphically representing
the processes that capture, manipulate, store, and distribute information
between a system and its environment
Software suites that automate
systems analysis, design, and development
A software package or solution that is purchased to
support one or more business functions and information systems
Question 39 What is one of the most common reasons why systems development
projects fail?
Unclear or missing business requirements
Lack of JAD sessions
Purchasing COTS
All of the above
Question 40 Which of the following is a performed by a CCB?
Responsible for approving or rejecting all change
requests
Includes a collection of procedures
to document a change request and define the steps necessary to consider the
change based on the expected impact of the change
A group of people who respond to
internal system user questions
Making changes to repair system
defects
Question 41 Which phase takes all of the detailed design documents from the
design phase and transforming them into the actual system?
Design phase
Testing phase
Development phase
Analysis phase
Question 42 In which phase is it most expensive to make a system change?
Testing
Development
Planning
Design
Question 43 What contains the final set of business requirements,
prioritized in order of business importance?
Business requirement
Requirements definition document
Technical architecture
JAD session
Question 44 Which of the following is not a key factor an organization
should consider when contemplating the buy vs. build decision?
Availability of corporate resources
Corporate core competencies
Availability of CASE tools
Time to market
Question 45 Which phase describes the desired features and operations of the
system including screen layouts, business rules, process diagrams, pseudo code,
and other documentation?
Analysis phase
Development phase
Testing phase
Design phase
Question 46 Which of the following is not a type of feasibility study?
Technical feasibility study
Legal and contractual feasibility
study
Operational feasibility study
Critical success factor feasibility study
Question 47 What represents a session where employees meet, sometimes for
several days, to define or review the business requirements for the system?
Requirements definition document
JAD session
Business requirement
Sign-off
Question 48 What are the detailed steps the system must perform along with
the expected results of each step?
JAD
Technical architecture
Test conditions
COTS
Question 49 What is process modeling?
Illustrates the movement of
information between external entities and the processes and data stores within
the system
Software suites that automate
systems analysis, design, and development
Involves graphically representing the processes that
capture, manipulate, store, and distribute information between a system and its
environment
None of the above
Question 50 Provide training for the system users typically occurs during
the testing phase.
True
False
Chapter 19 Outsourcing in 21stcentury
Question 1 What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
Offshore outsourcing
Insourcing
Outsourcing
Business process outsourcing
Question 2 Which of the following is the most commonly outsourced service?
Finance and Accounting
Facilities Management
Information Technology
Human Resources
Question 3 Reducing costs in the primary reason that companies outsource services?
True
False
Question 4 Which of the following is a benefit an organization can receive from outsourcing?
Reduced operating expenses
Access to advanced technologies
Reduced time to market for products or services
All of the above
Question 5 Human resources is the most common outsourced function.
True
False
Question 6 Which of the following is an outsourcing challenge caused by contract length?
Difficulties in getting out of a contract
Problems in foreseeing future issues
Problems in reforming an internal IT department
All of the above
Question 7 Globalization is an influential driver affecting the growth of outsourcing.
True
False
Question 8 All of the following are challenges of outsourcing, except:
Contract length
Confidentiality
Quality
Competitive edge
Question 9 Which of the following is the primary reason why companies outsource?
Reduce costs
Eliminate the need to reinvest in technology
Tap outside sources of expertise
Reduce head count
Question 10 What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
Offshore outsourcing
Outsourcing
Business process outsourcing
Insourcing
Question 11 Companies that outsource services reduce their costs but still grow at the same pace of companies that do not outsource.
True
False
Question 12 What is engaging another company within the same country for services?
Insourcing
Offshore outsourcing
Onshore outsourcing
Nearshore outsourcing
Question 13 What is using organizations from developing countries to write code and develop systems?
Nearshore outsourcing
Onshore outsourcing
Insourcing
Offshore outsourcing
Question 14 Insourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
True
False
Question 15 Which of the following is the least common function outsourced?
Finance and Accounting
Information Technology
Marketing/sales
Human Resources
Question 16 Offshore outsourcing is using organizations from developing countries to write code and develop systems.
True
False
Question 17 Which of the following are the influential driver(s) affecting the growth of outsourcing markets?
Core competencies
Rapid growth
Industry changes
All of the above
Question 18 Which of the following is the most uncommon reason why companies outsource?
Better manage the costs of internal processes
Concentrate resources on core business
Tap outside sources of expertise
Reduce headcount and related expenses
Question 19 Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
True
False
Question 20 What is contracting an outsourcing arrangement with a company in a nearby country?
Insourcing
Onshore outsourcing
Nearshore outsourcing
Offshore outsourcing
Question 1 Which of the following is a reason why businesses want to have the appropriate levels of authentication, access control, and encryption?
Only authorized individuals can access applications for which they are entitled.
Only authorized individuals can gain access to the network.
Individuals cannot understand or alter information while in transit.
All of the above
Question 2 Which of the following is one of the 21st century organizational trends on the business side?
Uncertainty in terms of future business scenarios and economic outlooks
Emphasis on strategic analysis for cost reduction and productivity enhancement
Focus on improved business resiliency via the application of enhanced security
All of the above
Question 3 Which of the following is one of the new series of business success factors that are helping to determine marketplace winners?
Organization agility
A focus on core competencies
Instantaneous business response
All of the above
Question 4 IT infrastructure, security, e-business, and integrations are the four primary information technology areas where organizations are focusing.
True
False
Question 5 Decisions in IT investments play critical role in business success.
True
False
Question 6 Where is the position of IT infrastructure within the organization?
Top
Middle
Bottom
Depends on the company as to the position of the IT infrastructure
Question 7 What is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards?
Telematics
Electronic tagging
Mobile commerce
None of the above
Question 8 What uses active or passive tags in the form of chips or smart labels?
Telematics
Radio frequency identification
Mobile commerce
Electronic tagging
Question 9 What is the ability to purchase goods and services through a wireless Internet-enabled device?
Electronic tagging
Telematics
Mobile commerce
None of the above
Question 10 What is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations?
Telematics
Mobile commerce
Radio frequency identification
Electronic tagging
Question 11 The barriers to mobile employees adopting wireless communication still largely outweigh the benefits.
True
False
Question 12 The IT infrastructure is the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals.
True
False
Question 13 Which of the following is not one of the primary information technology areas where organizations are focusing?
Security
IT infrastructure
Integration
Database
Question 14 Which of the following is a benefit a business can receive by deploying the latest in security technology?
Fewer disruptions to organizational systems
Increased productivity of employees
Greater advances in administration
All of the above
Question 15 Which of the following was the original design for the Internet?
E-mail
Document exchange
Display of static content
All of the above
Question 16 Core business relationships and models are dramatically changing, including shifts from which of the following?
Customer-centricity to product-centricity
Mass customization to mass production
The value in material things to the value of knowledge and intelligence
All of the above
Question 17 Which company was the victim of a distributed denial-of-service (DDoS) attack that forced the company to close operations and to eventually transfer over 2,500 customers to a rival organization?
The Gap
Public Broadcasting Service
CloudNine Communications
Marks & Spencer
Question 18 Which of the following is the best security practice used today?
Virus protection
Network firewalls
User passwords
None of the above
Question 19 There reminds a sharp distinction between IT and business roles in an organization.
True
False
Question 20 Which company is a leader in the transformation of the broadcasting industry?
Cisco
UPS
PBS
Sony
No comments:
Post a Comment